Recognise imposter websites

In order to avoid any phishing through imposter websites, we would like to share a few easy tips and tricks on how to recognise our official communications.

Website use

Be sure to always check the DEGIRO website URL before entering any personal information.

For our all websites, for al country domains, ‘DEGIRO’ is always fully spell out. For example, the Czech Republic it’s: https://www.degiro.cz.

In addition to checking the URL itself, it is smart to make sure to check if the URL has a closed lock shown in the search bar left of the URL. All official DEGIRO websites have a valid certificate, the lock is proof of this. You can view the certificate by clicking on the lock. A menu will appear where you can choose ‘Connection is secure’ and go to ‘Certificate is valid’ to view details.

Websites using the DEGIRO domain without showing this lock are fake and not under our control, please don’t use these websites.

E-mail communication

We use various e-mail addresses to reach out to you. It depends on the type of communication what address we use.

General newsletter communication is sent from no-reply@mail.degiro.com
Service Desk uses clients@degiro.cz
While the first part of the e-mail address (before the @) may vary, official DEGIRO e-mail addresses always end with '@degiro.co.cz', '@account.degiro.com', '@mail.degiro.com' or '@degiro.com'.

Trading platform

There are two ways for you to log in to our trading platform:

Directly through the mobile app (Apple or Android)
Directly by clicking the button in the top right corner of our official website.

File links

In our communication, we sometimes link to files. These contain extra info to help you find specific information or explain some matters. As with our websites, file links make use of ‘DEGIRO’ spelled out in full followed by the top-level domain for your country ‘degiro.cz' or, in case of international documents ‘degiro.com’.

Note: In some of our emails, if you click on the highlighted word ’Terms and Conditions’ you will be redirected to the corresponding PDF file with the description ‘degiro.com/data/pdf/name of the pdf’ or ‘degiro.cz/data/pdf/name of the pdf’ or DEGIRO as part of the URL.

DEGIRO doesn’t ask for your password

If we communicate with you, we will never ask for your password. You can ignore any e-mails, messages, phone calls, websites or people requesting this information. Don’t click on links, hang up the phone and delete e-mails if personal information like this is requested.

Login and financial advice: beware

As an execution-only broker, we do not provide investment advice. When a (supposed) DEGIRO employee contacts you via phone, e-mail or any other way to give advice and/or ask for your login, please do not respond. Also, we never link to the login page directly. Instead, we might use the official homepage or any other page where you can find the login button in the top right corner.

Extra security for your DEGIRO investment account

To add an extra security measure to your account, you have the option to enable two-factor-authentication. This is an additional security setting that you can set up when you are logged in. Set-up 2FA in less than 5 minutes, we explain how in our FAQ.

Please stay alert to any kind of suspicious communication.

You should never share your password
Always lock your device
Log out of the account when leaving your computer
Be careful with unsecured internet such as public WIFI networks
Use a VPN (Virtual Private Network) to establish a secure network connection when using public networks
Make sure that the devices you use to login to our trading platform are also safe and secure
Using the same password for many different websites is not recommended
Be aware of different time zones and opening hours for certain exchanges when trading
In case of a technical issue, it is also possible to place an order through e-mail or phone, see our FAQ on how this works.
Do not forward emails from DEGIRO to others, as they may contain sensitive account information

Contact us

If you think you have been a victim of phishing, a scam or an attempted scam let us know on: accountsecurity@degiro.com.

Thank you for reporting spam. If you report spam, phishing, scams or any other types of online attacks to a public authority or to us, it will help us with prevention. Reporting will also help other internet users protect themselves.

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